By using My Home Assist’s services, whether through the website or the app, you are entrusting us with a portion of your personal data. We recognize the enormous responsibility this places on us, and we always strive to protect your data and provide you with control over it. This section on
privacy policy is designed to help you understand what data My Home Assist gathers, why we
gather it, and how you may completely manage, amend, or remove your data.
My Home Assist is a complete platform for community administration and security that helps
millions of users live convenient, safe lives. Our range of services consists of:
My Home Assist offers an end-to-end accounting module that makes it easier for Resident Welfare
Associations to handle their funds. The app also allows residents to pay a variety of expenses,
including water, maintenance, and other utility payments.
My Home Assist’s technology improves security by guaranteeing that a visitor approval procedure
is run by the inhabitants, who are now in charge of deciding who is permitted on the property.
Residents may use the My Home Assist app to quickly notify their security staff in the event of an
emergency.
Parents can ask their security officers to verify that their kids have authorization to leave the
building. This function doesn’t require any information about the children to be gathered.
Every tenant may view their monthly attendance as well as receive reminders when their daily
assistance (nannies, chefs, and maids) arrives. Additionally, residents can record a cash payment or
use the app to pay their daily help’s compensation.
This function allows the management committee of a Residents Welfare Association to ensure that
only residents and their guests are allowed in the clubhouse, understand usage patterns, and even
provide a booking tool for specific amenities.
The management committee may use My Home Assist Communication Management to publish
opinion surveys, invite residents to meetings, and address resident complaints by directing them to
the appropriate individual. They can also initiate discussions, submit ideas, or request feedback.
My Home Assist connects individuals seeking homes, apartments, villas, or other properties with
landlords, owners, or residents looking to sell, rent, or lease their homes.
My Home Assist links community residents with businesses and service providers ready to offer
goods and services within the community
Through the app, My Home Assist seamlessly integrates all elements of the community—including
residents, RWAs, property management, security staff, daily assistance, guests, and service
providers—with the goal of enhancing both convenience and security.
All users can manage their data privacy settings in various ways through our web and mobile
applications, while continuing to enjoy our services.
We want you to know that the information we gather through the My Home Assist app or website
is used solely to provide you with exceptional service.
The type of data My Home Assist gathers and how it is used depends on your usage of our services
and your chosen privacy settings. For example, basic My Home Assist services typically require only
your name, phone number, and apartment details. However, if your society chooses to enable
advanced features like accounting and payments, additional information may be required to deliver
those services effectively.
Information we may collect includes your name, email address, phone number, secondary phone
number, apartment or villa number, ownership or lease details, vehicle number (if applicable), and
any other optional information you choose to share onMy Home Assist —such as a biography,
hobbies, photos, reviews, content, messages, posts, listings, payment information, address book,
etc.
Only the name and the resident’s flat number are required for gate entry through My Home Assist .
(Note: Individual Resident Welfare Associations [RWAs] may request additional visitor
information—such as a phone number, photograph, etc.—which is entirely at the discretion of the
respective RWA.)
My Home Assist may collect the following details from service providers: name, phone number,
vehicle number (if applicable), resident flat to be visited (if applicable), entry/exit time,
identification verification, reason for visit, and photograph. Depending on the specific RWA policies
and applicable local regulations, certain personally identifiable information of service providers—
including delivery personnel—may be collected at the gate for security purposes.
Additionally, to facilitate payments made through our platform, we may collect financial
information required by our integrated payment service providers. Please note that when using
such payment services, you may be subject to the terms of use and privacy policies of those thirdparty providers
To enhance your experience and maintain the security and functionality of our platform, My Home Assist
Assist also collects certain technical details when users interact with our website or mobile app.
All of this data is collected in compliance with applicable data protection regulations and is used
strictly for improving service quality, enhancing user experience, detecting fraud, and optimizing
platform performance.
It is entirely up to each RWA (Resident Welfare Association) to decide whether or not to require the
usage of the App for granting entrance into the RWA premises.
On each of our websites (myhomeassist.in), we use cookies and other similar technologies to collect
standard website access information (such as browser type, etc.). We use this data solely to
evaluate, improve, and personalize our services for you. We do not share this information with
external parties for commercial gain.
We never exchange or sell user data to third parties. The information we collect is used solely to
enhance your experience on the My Home Assist platform and to enable our services effectively.
Depending on the circumstances, we may present you with valuable offerings from trusted external
partners—but any sharing of information will occur only with your explicit consent.
The services provided by My Home Assist are an extension of those offered by the respective
Resident Welfare Association (RWA), which is the primary client for the premises. For
documentation and security purposes, all data collected for a particular society will be accessible to
authorized RWA members through
My Home Assist.
When a user interacts with our platform, we collect indirect information such as IP address, device
details, browsing behavior, and other data outlined in the “Information My Home Assist Collects”
section. This information helps us improve the overall user experience on our Platforms.
In some cases, non-personally identifiable information (non-PII) may also be shared with thirdparty marketers. This is done solely to help them understand user interests and serve relevant
advertisements on third-party platforms.
We use the information provided by users to deliver and enhance our services. This data is collected
through the My Home Assist website based on user input and discretion. The collection of
information via the mobile app is governed by our agreements with theResident Welfare
Associations (RWAs), who act as extended service providers to all members of their respective
societies.
The primary services that require the collected information include (but are not limited to):
We utilize the information collected from users to provide a secure, personalized, and efficient
experience across the My Home Assist platforms. The purposes include, but are not limited to, the
following:
My Home Assist ensures that you have full control over the data we collect and how it is used.
This section outlines the key controls available to protect your privacy across all of our platforms
and services. Additionally, we provide users with multiple ways to reach out if they wish to update
or remove any information stored with us.
You can review and update your personal information at any time by accessing the services you use
while logged into your My Home Assist account. This includes the ability to edit your contact details
such as your name, phone number, and email address.
All users ofMy Home Assist have the option to opt out of receiving alerts related to Entry/Exit,
Payments, Helpdesk, Residential Properties, and Amenities. Our platform provides a simple and
immediate way to manage these preferences through your account settings.
However, promotional and marketing communications displayed on the notice boards of your
society—whether provided directly by the Resident Welfare Association (RWA) or in collaboration
with them—may not be subject to opt-out via the platform. To stop receiving such messages, you
will need to contact your RWA or its management committee directly.
You can choose to remove your apartment details and uninstall the My Home Assist app if you
decide to remove your information from our platforms or wish to delete any part of it entirely
Please note, the Resident Welfare Association (RWA) may need to approve the deletion of certain
information. Moreover, we may still be required to retain specific data and transaction records for a
defined period to comply with relevant laws, contracts, or policies.
In accordance with this privacy policy, we may release personal information that we obtain or that
you supply in the following ways:
When you contact My Home Assist customer service with specific questions or concerns, our
customer service representatives may need to access your information in order to assist you
effectively.
In the event that My Home Assist partners with external businesses, organizations, or individuals to
offer new services or promotions to users, we will always seek explicit user approval before
proceeding.
If you wish to utilize these services, you may be required to provide certain details to these
partners, such as your name, email address, phone number, apartment details, vehicle number,
and other personal information. My Home Assist will only share your information and enable these
services with your specific consent. My Home Assist does not support, endorse, or represent any
third-party websites or services in any way. The data that these third parties collect, or that you
choose to provide to them, is not covered by our privacy policy
We may need to share or disclose certain information outside of My Home Assist without your
consent if we have a good-faith belief that access, use, preservation, or disclosure of the
information is reasonably necessary in the following situations:
In certain situations, we may process some of your data based on the consent provided to your
Resident Welfare Association (RWA), as they represented it to My Home Assist, or directly to us
when the data was collected. We will notify you at the time of collection if we need to process any
of your information.
By using My Home Assist, or any of our related platforms, you give My Home Assist, (as well as its
agents, affiliates, and business partners) permission to contact you via phone, email, push
notifications, WhatsApp, or SMS in order to offer you our services, including product details,
special offers, and more related to the product you have chosen. By using My Home Assist, you
consent to the collection of your information as outlined in this policy. You agree to allow My Home Assist, to contact you for the purposes specified, even if you have previously registered for Do Not
Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR) services. Your
consent will remain valid as long as your account is active and not canceled.
At any time, you may withdraw your consent by using the platform or by sending an email to
info@myhomeassist.in. Upon revocation of your consent, we will cease processing the relevant
personal information, unless we have other legal grounds for continuing to process such data.
In the event of an organizational reorganization, merger, or acquisition, or if My Home Assist (or
any portion of our company or assets) intends to merge with or be acquired by another company,
your information may be shared with that entity. The newly formed company will be required to
adhere to this privacy policy following such a transaction. All affected users will be notified before
any personal information is transferred or before any new privacy policies from another business
are applied.
We secure your information by integrating security into all of our systems and services.
Strong security mechanisms are incorporated across all My Home Assist systems and procedures to
continuously safeguard your data. We conduct numerous real-time tests and inspections to help
identify and automatically prevent security threats from ever reaching you. If we detect a threat or
risk that may affect your privacy, we will inform you and guide you through the steps needed to
protect your data.
We work diligently to prevent unauthorized access, disclosure, alteration, or destruction of any
information we hold about you. This includes:
We do not, however, take responsibility for any information disclosed as a result of transmission
faults or unauthorized third-party access to our platforms or databases. We would like you to be
aware that data transfer over the internet may be risky.
As a registered user of My Home Assist, you understand and accept that it is your responsibility to
keep your account secure, including safeguarding your passwords and login credentials. You should
never share these details with any third party.
You are solely responsible for all activities carried out using your account login information. My
Home Assist will not be held liable for any unauthorized access to your account resulting from your
failure to protect your credentials.
The duration for which data is retained on My Home Assist platforms depends on several factors,
including the type of data, its intended use, and your individual account preferences.
Users may request to export a copy of their data or have their information deleted from their My
Home Assist account at any time. Please note that certain data deletion requests may require
approval from the Resident Welfare Association (RWA), and My Home Assist will assist you in
facilitating this process.
At My Home Assist, we follow a secure and thorough process to delete your information upon
request. This ensures that all data is permanently removed from both our active and backup
systems, and that no data is deleted maliciously or accidentally.
Please note, there may be a delay between your deletion request and the final removal of data
due to necessary validation steps across our systems. This delay helps confirm that the request is
legitimate and not made in error.
To ensure full compliance with applicable privacy and data protection laws, My Home Assist has
appointed a professional Data Protection and Grievance Officer (DPO). This officer is responsible
for overseeing the company’s data protection strategy and ensuring proper implementation across
all systems and processes
Continually training the business and staff on critical data privacy compliance requirements to
ensure awareness and accountability across all departments.
Proactively monitoring the effectiveness and implementation of My Home Assist’s data
protection initiatives and recommending improvements as needed.
Maintaining detailed documentation of all data processing activities, including the purpose and
legal basis for such processing. These records shall be made available upon legitimate request by
data subjects or regulatory authorities.
Communicating transparently with users (data subjects) regarding the collection and use of their
personal data, their rights to update or delete it, and the measures My Home Assist takes to ensure
the safety and privacy of their information.
For any complaints related to the use of the My Home Assist Platforms, you may contact our
Grievance Officer:
Grievance Officer: Krunal Patel
